Terms of service

General Terms and Conditions (GTC)

1. General The following contractual provisions (GTC) apply to all contracts concluded with the customer (hereinafter: CUSTOMER) through the online shop of TP Group GmbH, Zugspitzstr. 15, 82049 Pullach, Germany (hereinafter: SELLER) under the domain www.n2tnutrition.com. The presentation of products in the SELLER's online shop is merely a non-binding invitation to the CUSTOMER to place an order. By placing an order, the CUSTOMER makes a binding offer to conclude a contract for the items in the shopping cart. The SELLER will immediately confirm receipt of the order via an automated email. This automated confirmation does not yet constitute a contractual relationship. A contract is only concluded when the SELLER accepts the CUSTOMER's offer by delivering the ordered goods to the CUSTOMER. The purchase contract with TP Group GmbH, Zugspitzstr. 15, 82049 Pullach, Germany is only concluded upon this separate declaration of acceptance. Only private individuals are considered CUSTOMERS.

 

2. Amendments The SELLER reserves the right to update these terms as necessary.

3. Ordering Process The CUSTOMER can place the desired items in the shopping cart by clicking the corresponding button and initiate the ordering process by clicking on the shopping cart. During the ordering process, the CUSTOMER must provide the necessary contact information for shipping and payment. There is also the option to create a customer account and save the entered order data for future orders. The order is completed by clicking the "Buy" (or "Place Order with Obligation to Pay") button. If an external payment provider is selected during the payment options, the CUSTOMER will be redirected to that provider's website and will complete the purchase there. Orders that exceed quantities typically intended for private consumption may be rejected or canceled. The CUSTOMER will be informed accordingly. Input errors, especially items placed in the shopping cart by mistake, can be corrected by the CUSTOMER by entering the desired quantity in the shopping cart and using the available buttons. During the ordering process, the CUSTOMER can correct input errors in the various steps by navigating to the respective step using the "Forward" and "Back" buttons of the browser. By completing the order, the CUSTOMER acknowledges the GTC, the data protection regulations, and the withdrawal policy listed below. The contract language is German.

4. Storage of the Contract Text The contract text is stored by the SELLER. The order data will be sent to the CUSTOMER separately in text form (email).

5. Right of Withdrawal If the CUSTOMER is a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to their commercial or independent professional activity), the CUSTOMER is entitled to a right of withdrawal in accordance with statutory provisions.

 

Withdrawal Policy Right of Withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us via email at info@n2tnutrition.com by means of a clear statement regarding your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory. You may also electronically fill out and submit the model withdrawal form or another clear statement on our website [Insert Link]. If you make use of this option, we will immediately (e.g., via email) send you a confirmation of receipt of such withdrawal. To meet the withdrawal deadline, it is sufficient for you to send the notification regarding your exercise of the right of withdrawal before the withdrawal period has expired.

 

Consequences of Withdrawal If you withdraw from this contract, we shall reimburse you for all payments received from you (with the exception of additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their condition, properties, and functionality. — End of the Withdrawal Policy —

[The Model Withdrawal Form is identical to your original version.]

6. Exclusion or Premature Expiration of the Right of Withdrawal The right of withdrawal does not exist for distance contracts:

  • for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

  • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;

  • for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature.

7. Note: Return of Products Goods should, if possible, be returned in the original packaging with all accessories and all packaging components to Schatzbogen 43, 81829 München-Trudering-Riem, Germany. The SELLER requests the use of protective outer packaging to ensure adequate protection against potential transport damage if the original packaging is no longer available. Damage and contamination of the item to be returned should be avoided. CUSTOMERS are requested to return the physical products as a prepaid package to the SELLER and to keep the delivery receipt. The CUSTOMER bears the direct costs of the return. The SELLER points out that the right of withdrawal and its consequences exist regardless of compliance with this notice, which only serves to facilitate the return process.

 

8. Prices and Shipping Costs The prices shown in the online shop on the day of the order shall apply. The prices displayed in the online shop are in Euro including the statutory value-added tax. For the purchase of goods delivered by package or otherwise by mail: The prices displayed in the online shop do not include shipping costs for packaging and postage. Shipping costs are calculated dynamically during the ordering process and displayed in the shopping cart overview before the order is placed. Products are currently only shipped within the EU.

9. Payment Terms The SELLER only accepts the payment methods offered during the ordering process in the online shop. These are:

  • PayPal

  • Credit Card: Visa, Mastercard, American Express

  • Apple Pay

  • Google Pay The CUSTOMER chooses their preferred payment method from the available payment types. For all payment methods involving external providers (e.g., PayPal), the CUSTOMER is redirected to the provider's website. After confirming the payment, the CUSTOMER is directed back to the SELLER's online shop to complete the order.

10. Promotional Vouchers and Their Redemption Promotional vouchers are vouchers that cannot be purchased but are issued by the SELLER as part of advertising campaigns with a specific period of validity. These can only be redeemed within the specified period and only once per order process. Individual brands may be excluded from the promotion. The value of the goods must at least correspond to the value of the promotional voucher. There is no cash payment or interest. The voucher will not be refunded in the event of a return.

11. Gift Promotions Promotional gifts are delivered in accordance with the provisions of the respective promotion. The CUSTOMER can only take advantage of one promotion per order; promotions cannot be combined. The SELLER reserves the right to cancel the entire order if irregularities or fraud are detected.

12. Delivery and Shipping Conditions Delivery is only within the EU. The delivery times specified in the online shop apply. The delivery time within Germany is 2 - 5 working days after receipt of payment. For deliveries outside Germany, the delivery time is up to 5 working days after receipt of payment. If an item is not available, the SELLER will inform the CUSTOMER immediately and refund any amounts already paid.

13. Refunds Refunds are made via the same means of payment that the CUSTOMER used for the original transaction, unless expressly agreed otherwise.

14. Retention of Title The goods remain the property of the SELLER until full payment has been made.

15. Warranty/Liability for Defects Statutory warranty rights apply. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods.

16. Customer Account The CUSTOMER can create a customer account in the SELLER's online shop. The CUSTOMER is obliged to treat the access data confidentially and to prevent access by unauthorized third parties.

17. Data Storage and Data Protection The SELLER collects and processes personal data of CUSTOMERS as part of order processing. Further information on data protection can be found in the SELLER's data protection declaration at: [Insert Link].

18. Alternative Dispute Resolution The EU Commission provides a platform for out-of-court online dispute resolution (OS platform), accessible at https://ec.europa.eu/odr. The SELLER is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

19. Final Provisions The contract language is German. The law of the Federal Republic of Germany applies. The place of jurisdiction for all disputes arising from contractual relationships between the CUSTOMER and the SELLER is the registered office of the SELLER